Introduction – metta88's Commitment to Your Privacy
At Metta88, we understand that personal data is more than just information — it is part of your identity and private life. That is why we take our responsibility to protect user privacy extremely seriously and ensure that every piece of data you entrust to us is handled with the utmost care.
This Privacy Policy describes our practices for collecting, using, disclosing, and protecting your personal information when you register and use the services of Metta88. It also outlines the rights you hold regarding your data, and how to contact us should you have any questions.
By using the metta88 platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team for further assistance.
Important Note: This Privacy Policy may be updated from time to time in response to legal requirements or operational changes on the platform. The date of the latest version is displayed at the top of this page. We encourage you to review it periodically.
Information We Collect from You
Metta88 only collects information that is strictly necessary to provide you with a safe, fair, and integrated service. We do not request more than what is needed, and every piece of data collected has a clear purpose.
| Data Categories | Sample Information | Purpose of Collection |
|---|---|---|
| Personal Information | Full name, date of birth, phone number, email address | Account registration and identity verification |
| Identification Documents | MyKad / passport (for KYC) | Comply with user verification requirements and prevent fraud |
| Financial Information | Bank account number, account holder name | Process deposits and withdrawals securely |
| Usage Data | Game records, login history, in-platform activity | Enhance user experience and detect suspicious activity |
| Technical Data | IP address, device type, browser, operating system | Account security and technical troubleshooting |
| Cookies | Session cookies, preference cookies, analytics cookies | Maintain login sessions and understand usage patterns |
All data you provide during registration and the KYC process is stored in an encrypted server environment. Only authorized personnel have access to sensitive information, and every access is logged for internal audit purposes.
How We Use Your Information
Metta88 uses your personal data only for purposes directly related to providing and improving our services. We do not sell, rent, or trade your data to any third party for marketing purposes.
- Process account registration and verify user identity through standard KYC procedures
- Securely process financial transactions including deposits and withdrawals
- Detect and prevent fraud, money laundering, and other illegal activities
- Provide effective customer support and accurately resolve complaints
- Send important notifications related to your account, transactions, and policy updates
- Analyze overall usage patterns to improve the platform
- Meet legal obligations and reporting requirements to authorities where necessary
- We NO use your data to build profiles without consent or sell it to third parties
Security Measures to Protect Your Data
Metta88 continuously invests in security infrastructure to ensure your personal data is always protected against all forms of threats — whether external or internal.
128-bit SSL Encryption
All communication between your device and metta88 servers is encrypted using 128-bit SSL protocol. Sensitive data never traverses the network in readable form.
Encrypted Servers
All data is stored on servers protected with high-level encryption. User passwords are stored in hashed format — no one, including our staff, can read them.
Strict Access Controls
Access to users' personal data is restricted to staff who genuinely require it. All access is audited and logged to prevent misuse.
Active 24/7 Monitoring
Automated monitoring systems operate around the clock to detect any unusual activity or unauthorized access attempts. Any threats are blocked and reported immediately.
Two-Step Verification
Login and withdrawals require additional verification via your registered phone number, adding an extra layer of protection for your account and funds.
Regular Data Backups
Platform data is regularly backed up to a secure, separate location. This ensures service continuity and record accuracy in the event of any technical disruption.
Sharing Information with Third Parties
Metta88 does not sell or transfer your personal data to third parties for marketing or commercial purposes. However, in limited situations, information sharing may occur as described below:
| Third Parties | Shared Information | Reason |
|---|---|---|
| Payment Service Provider | Name, bank account number, transaction amount | Process deposits and withdrawals securely |
| Game Provider | Anonymised user IDs, game records | Deliver the gaming experience and resolve technical disputes |
| Authorities / Regulatory Bodies | Legally Required Information | Comply with court orders or official investigations |
| Cloud Service Provider | Data encrypted in secure storage | Secure server infrastructure and data backups |
Please Note: All third parties working with metta88 are required to comply with data protection standards equivalent to our own policy. Non-disclosure agreements (NDAs) and data processing agreements are mandatory for all vendors and partners.
Use of Cookies on the metta88 Platform
Metta88 uses cookies to enhance your experience on the platform. Cookies are small text files stored on your device by your web browser when you visit our site. They help us identify your session and remember certain preferences.
- Session Cookies: Used to maintain your Login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Save your preferences such as language and display settings so you don't have to reconfigure them each time.
- Security Cookies: Help detect suspicious login attempts and protect your account from unauthorized access.
- Analytics Cookies: Collect aggregated and anonymized usage data to help us understand how users interact with the platform and improve it.
You can manage your cookie settings through your web browser at any time. However, disabling session cookies may affect certain platform functions, such as maintaining your Login status.
Your Rights as a metta88 User
As a user Metta88, you have several recognised rights regarding your personal data. We respect these rights and provide straightforward mechanisms for you to exercise them:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
If any of your information is inaccurate or outdated, you have the right to request a correction.
Right to Erasure
You may request deletion of your account and associated data, subject to record-keeping obligations prescribed by law.
Right to Object
You may object to the processing of your data for specific purposes, including direct marketing communications.
Right to Data Portability
You have the right to receive your data in a machine-readable format to facilitate transfer to another platform.
Right to Withdraw Consent
Any consent you provide for data processing may be withdrawn at any time without affecting the validity of prior processing.
To exercise any of the above rights, please contact our customer support team Metta88 through the available support channels. We will process your request within a reasonable timeframe, typically within 14 business days.
Data Retention Period and Deletion
Metta88 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable Malaysia law.
Active account data is retained for the lifetime of your account. Upon account termination — whether at your request or due to a terms violation — core data will be retained for the minimum period required by applicable financial and anti-money laundering regulations before being permanently deleted.
Analytics data and technical logs that contain no personally identifiable information may be retained longer for platform improvement and internal security audit purposes.
Contact Us About Your Privacy
If you have any questions, concerns, or complaints regarding how Metta88 handling your personal data, our team is ready to assist. We take every privacy inquiry seriously and are committed to providing clear and accurate responses.
The metta88 customer support team operates 24 hours a day, 7 days a week, and can communicate in Bahasa Malaysia. Feel free to reach out with any questions about your data privacy — that is part of our commitment to transparency.
Reach the metta88 support team via the live support channels available within the platform for any privacy enquiries or requests relating to your personal data. Our team is available to assist at any time.
Your Data is Safe with metta88
We protect your data wholeheartedly. Register now and enjoy a safe, fair, and enjoyable gaming experience.